Customer Care

The Customer Care Team are based in the Telecom Building on New Cascade Road, they provide a number of services to the community.

At Customer Care you can:

  • pay a Council account i.e. telephone, electricity and rates notices
  • register your motor vehicle
  • register for a phone line and ADSL
  • purchase a SIM card or internet 'HotSpot' data and, top-up your phone
  • book Rawson Hall or the Supper Room for an event
  • lodge your Council forms i.e. pasturage application, dog licence, sale of food licence application
  • lodge your rates application forms i.e. pensioner concession application, change in category application
  • purchase items such as sand and crushed rock
  • pay rates, electricity, telecom and lighterage charges
  • hire Council equipment
  • read the Council Meeting Agendas and Minutes
  • ask for directory assistance for local landline and mobile phone numbers

Customer Care will try and respond to any email enquiries directly. If the team are unable to answer your enquiry they will pass this to another member of staff within Council to respond. When your enquiry is passed to another staff member, it is loaded into a Customer Resolution Management (CRM) system and you will receive a confirmation of this by email. You can check the progress of your CRM by phoning Customer Care with the reference number provided in the email.

You can provide feedback on services delivered by Council by:

  • completing a short survey on a tablet provided at Customer Care
  • emailing your comments to regionalcouncil [at] (subject: Council%20Services%20Feedback)
  • writing to us at PO Box 95 Norfolk Island 2899

Hours of Operation

Monday to Friday, 9:00am to 4:00pm (closed on Public Holidays)

Contact Us

9 New Cascade Road
Norfolk Island, 2899

Telephone: local callers can contact Customer Care for free by dialling 0100,  international callers should use +672 3 22244 option 1

Contact Form

Email: customercare [at]