Airport

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Norfolk Island International Airport - Norfolk Island Regional Council

ICAO code: YSNF UTC +11:00
IATA code: NLK

Background

The Norfolk Island International Airport is the gateway to Norfolk Island for visitors and locals alike. It is one of the single most important pieces of infrastructure on the island.

The first runway at Norfolk was constructed with the assistance of the United States Air Force and the first aircraft to use it was a Lockheed Hudson bomber on the 25 December 1942. Today we receive five commercial operations per week from Auckland, Sydney and Brisbane.

The largest aircraft regularly utilising the Airport is presently the Airbus A320 and general aviation traffic equates an annual average of 2.5 arrivals a week.

The Airport contains some 120 hectares of land of which 95 ha are used for aviation purposes. This includes the primary and secondary runways, the airport terminal and terminal carpark.

The Civil Aviation Safety Authority (CASA) regulates the Airport on safety matters and the Department of Infrastructure and Transport and Local Government regulates on matters relating to security. Audits are carried out by these Departments to ensure the processes and systems that we have in place are adhered to and meet the requirements of both the Civil Aviation Safety Regulations and the Aviation Transport Security Regulations legislation.

The Norfolk Island International Airport maintains an enviable safety record and remains at all times fully compliant with the relevant legislation.

Resources

The Airport Manager (APM) and two Aerodrome Reporting Officer’s (ARO’s) currently staff the Airport.

The Airport Manager reports directly to the Norfolk Island Administration CEO.

Hours of Operation

Monday to Friday, 0700 to 1500.
Saturday and Sunday during Regular Passenger Transport (RPT) Operations.
As required by all other aircraft movements with 24 hours prior notice.

Contact Us

Airport Manager
Norfolk Island International Airport
P.O. Box 149
Douglas Drive
NORFOLK ISLAND 2899
Phone: +6723 22445 / Mobile: +6723 50357 Fax: +6723 23201
Email: manager@airport.gov.nf Website: http://www.airport.gov.nf/

Broadcasting

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Background

The Broadcasting section includes the local Broadcasting Service, “Radio Norfolk”, the offshore television services, and is the site of the Norfolk Telecom satellite and internet O3B dishes and its electronic machinery. It also includes the ABC radio services that are re-transmitted to the island.

The radio station disseminates information from all sources to the community, ranging from broadcasting the Council updates with the Mayor, death and funeral notices (both onshore and offshore), telephone talk-back, interviews, shipping, local notices, requests, aircraft and weather information as well as information relating to sports and businesses. Radio is the most effective method to get information out almost immediately during the day broadcasts out of hours when required with any pending danger such as a cyclone, or if/when an earthquake Tsunami is a threat.

Outside Broadcasts (OB’s) are done on an as needed basis, predominantly for the Norfolk Island Central School (NICS) and other local sporting facilities.

Radio is an essential service and is funded by the Norfolk Island Regional Council. To supplement the radio budget, a small sponsorship scheme was commenced in 1991 in a format similar to the Australian Community stations Sponsorship.

Radio Norfolk transmits in both AM & FM frequencies which comprise of 89.9FM & 1566AM.

Other FM stations available include:
* ABC Regional (satellite relay from ABC Dubbo, NSW) on 95.9FM;
* ABC Radio National on 91.9FM;
* ABC Classic FM Studio on 93.9FM and
* ABC JJJ on 98.2F

Resources

The Radio Station employs a full-time manager, casual announcers, and a pool of voluntary announcers.

Contact Us

Radio Norfolk
PO Box 95
New Cascade Road
NORFOLK ISLAND 2899
Phone: +6723 22137
Phone: +6723 23328
Fax: +6723 23298
Email: manager@radio.gov.nf  

Companies

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Background

The Companies legislation provides for the registration of companies and associated activities. It is locally enacted legislation, which although similar to mainland legislation is separate and independent from it.

This office is responsible for the following legislation;

The principal function of the Companies Office is to ensure companies and associations comply with the relevant legislation. It provides assistance and accepts documentation and forms and collects company fees.

The registers and a charges/debenture register are maintained

Resources

The Companies office is managed by two staff, the Registrar and Assistant Registrar and between them are responsible to administer the above Acts.

Hours of Operation

Monday to Friday - 8.00am to 4.30pm

Contact Us

Registrar
Companies Office
Kingston
NORFOLK ISLAND 2899
Phone: +6723 23691 Fax: +6723 23403
Email: allan.bataille@nirc.gov.nf Email: registry@nirc.gov.nf

Courts

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The courts and tribunals are located within the Registry Office functions and includes the following -

The Court House is located within the Old Military Barracks in Quality Row, Kingston. Its facilities include the provision for the electronic recording of proceedings and for video conferencing when required.

Contact Us

The Registrar
Registry Office
New Military Barracks
Kingston
Norfolk Island 2899
Phone: + 6723 23691 Fax: +6723 23403
Email: registry@nirc.gov.nf

Electricity

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Norfolk Island Electricity:

Comprises two main elements, the:

Administrative, clerical and billing components of the electricity undertaking are carried out by the whole of organisation Finance Branch supported by other areas such as the Legal Services Unit and the office of the CEO.

All electrical works on Island must be either completed by accredited NIE staff or by registered electrical contractors.

Norfolk Island Electricity provides the following services to the community of Norfolk Island:

Legislation:

Under section 7 of the Electricity Supply Act 1985, the Administration (in this case trading as Norfolk Island Electricity) has power to —

  1. purchase or generate electricity for supply to consumers;
  2. construct, install and maintain plant;
  3. hire or sell plant;
  4. regulate the co-ordination, development, extension and improvement of electricity supply throughout Norfolk Island, and without limiting the generality of the foregoing, to promote and regulate —
    1. the erection, extension or alteration of power stations;
    2. the installation and renewal of generating units;
    3. the erection, extension and improvement of supply mains; and
    4. the adoption of standards of plant, equipment, frequency and voltage for the generation, transmission, distribution and supply of electricity;
  5. promote, encourage and regulate the safety of persons and property in relation to electricity, and without limiting the generality of the foregoing, to promote and encourage the safety of persons and property in relation to —
    1. the installation, maintenance and use of plant; and
    2. the sale or hire of electrical articles;
  6. regulate the private generation of electricity;
  7. determine the terms and conditions on or subject to which electricity will be supplied by the Administration; and
  8. charge for the connection of the supply and consumption of electricity.

Supply:

The current Energy supply on Norfolk Island consists of

Distribution:

The Distribution network includes:

Most current PV installations are integrated into the network with less than 10 operating as off-grid standalone installations.

Meters are a mixture of standard (disc) and some solar and a small number of solar import/export (these latter are mainly on 3 phase connections)

Contact Us

Manager
Electricity Department
Ben Christian Drive
 
Manager Ph: +6723 22078 Electricity Shed Ph: +6723 23206
Email: manager@nie.gov.nf Fax: +6723 23334

Emergency Management

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Background

The Emergency Management Norfolk Island (EMNI) Organisational aim is to deal with the emergency prevention, preparedness, response and recovery arrangements should an emergency or disastrous situation impact on the community of Norfolk Island. The EMNI Committee has established relevant legislation, the Norfolk Island Disaster and Emergency Management Plan (NORDISPLAN - http://www.info.gov.nf/Emergency_Management/), sub committees and supporting sub-plans to support the control and coordination of Norfolk Island’s response and resources. The Organisation is also supported by Emergency Management Australia, Australian Federal Police, Bureau of Meteorology and numerous other Australian agencies.

Contact Us

EMERGENCY OPERATION CENTRE: 24350                         
Controller: Mob 54666  

Fire Service

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Background

The Norfolk Island Fire Service (NIFS) has several roles within the community, the most important and highest priority being prevention, mitigation and education of fires and as a service provider, provide the following:

Contact Us

FIRE STATION  
Phone: B/H 22049  

Health, Quarantine, & Water Assurance

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Background:

The Health & Quarantine section operates to protect the Island’s biodiversity, environment and the community’s public health through the implementation of legislation listed below.

Resources:

The Health & Quarantine section operates out of the “old Met office” adjacent to the airport. The office is equipped with computers, laboratory equipment (including noise, particulate monitoring and water quality testing equipment), and two vehicles including a 4 wheel-drive.

Contact Us

Chief Health & Quarantine Officer
Douglas Drive
NORFOLK ISLAND 2899
Ph: +6723 23195 Fax: +6723 23609
Email: health@admin.gov.nf  

Kingston & Arthur’s Vale Historic Area (KAVHA)

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Background

The Kingston and Arthur’s Vale Historic Area (KAVHA) is an area of around 250ha and was listed as World Heritage in 2010. KAVHA has significant heritage values, and has been the traditional focal point of the Norfolk Island community with the seat of government and administration, essential services, and community facilities. Norfolk Island Administration (NIA) staff are employed to deliver the conservation and maintenance program to preserve the fabric of the Commonwealth owned buildings, interpretation and management of KAVHA.

The 1994 KAVHA memorandum of understanding identifies the objectives of the KAVHA Board to co-ordinate the interests of the Australian and Norfolk Island Governments with respect to KAVHA. The Board advises both Governments and the Administrator on measures for the care and control of KAVHA with particular reference to the administration, conservation (including interpretative, landscape and recreational aspects) and enhancement of its identified heritage values.

KAVHA is responsible for:

Resources

There is no specific legislation dedicated to KAVHA, rather a mix of Commonwealth and Norfolk Island legislation applies. Funds provided by both governments are paid into the KAVHA Fund and administered by the Board in accordance with the cost sharing formula and the Public Moneys Act. The Site Manager certifies that expenditure is in accordance with the approved works program and annual budget.

The Site Manager, Works Supervisor and Board Secretary provide for a management team that supports the Site workforce and Board. KAVHA reports to the KAVHA Board and the Chief Executive Officer. The Minister for Cultural Heritage and Community Services is responsible for KAVHA.

Hours of Operation

Monday to Friday 8am to 4:30pm

Contact Us

KAVHA Office
No.11 Quality Row
Kingston
Norfolk Island 2899
KAVHA Public Research Centre
No.9 Quality Row
Kingston
Norfolk Island 2899
Phone: +6723 23101 Phone: +6723 23009
  Email: kavharesearch@admin.gov.nf

Legal Aid

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Background

The Legal Aid Act 1995 (NI) and associated guidelines are still in effect and were not repealed in the transition from the Adminstration of Norfolk Island (ANI) to the Norfolk Island Regional Council (NIRC) on 1 July 2016.

The prescribed forms should be lodged with the Administrator's Office in Quality Row, Norfolk Island between the hours of 9.30am - 2.30pm, Monday - Friday.

Please note, the Administrator and their delegates are responsible for making the final decision.

Hours of Operation

Monday to Friday - 9:30am to 2:30pm

Contact Us

Administrator's Office
Quality Row
NORFOLK ISLAND  2899
 
Phone: +6723 22152  
Email: office.administrator@infrastructure.gov.au
 

Library

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Background

The Public Library is part of the Administration’s Corporate and Community Services division, and offers an outstanding service to the community by providing a comprehensive range of both fiction and non-fiction material, including a children’s section. A large number of residents and visitors use the Library, and visitors continually comment on the high standard of service, often comparing it favorably to other small communities.

The Norfolk Island Reference section is very popular, especially with visitors, and provides an excellent range of publications relating to the history of Norfolk Island. This section is updated whenever new material comes to hand, and also contains copies of reports pertaining to Norfolk Island.

Library material is purchased mainly from Australia and New Zealand and is ordered on a regular basis to ensure that a good range of up to date material, including audio books is continually available. Large Print books are ordered once or twice a year and shipped from both Australia, and the United Kingdom.

Resources:

The Library is open for 13 hours a week, over a period of 4 days with staggered hours, and is managed by a Part-time Librarian with the help of two Assistant Librarians. It is staffed for a total of 25 hours per week.

The Norfolk Island Quota Club has generously contributed to the Large Print section for many years, and continues to do so by donating books to be dedicated in memory of deceased Island residents.

Hours of Operation:

Monday - 10:am to 1:pm & 4:pm to 6:pm
Wednesday - 10:am to 1:pm
Friday - 1:pm to 4:pm
Saturday - 10:am to 12:pm
Public Holidays: - Closed

Contact Us

New Cascade Road
Norfolk Island 2899
 
Phone: Int + 6723 22430  
Email: library@admin.gov.nf  

Liquor Bond

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Background

The Liquor Bond is responsible for:

The principal function of the Liquor Bond is to provide a service to the public and in doing so return a profit to the Revenue Fund

Resources

The Liquor Bond is staffed by

The Administrative Officer Liquor Bond reports directly to the Deputy Chief Executive Officer

Hours of Operation

Summer Hours
Monday to Thursday 10am to 6pm
Friday and Saturday 10am to 6:30pm
Sunday Closed

Liquor Bond
Bicentennial Complex
Taylors Road
Norfolk Island 2899
 
Phone: +6723 22505 or +6723 22106 Fax: +6723 22644
Email: bond@liquor.gov.nf  

Norfolk Island Museum & Research Centre

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Background:

Our Mission (Norfolk Island Collection Policy 2003) is to research, collect and exhibit objects and material of significance for the purpose of interpreting Norfolk Island’s cultural and environmental heritage. To preserve such objects in appropriate conditions according to professional standards and practices in order that Norfolk Island’s story be protected and available for the benefit of present and future generations. To encourage interest and study in Norfolk Island’s heritage, and to secure all Norfolk Island Museum Collections by planning for the future

The core operational functions of the Norfolk Island Museum & Research Centre are:

Other functions include: special interest group tours and presentations; event support eg. Foundation Day; developing and delivering education programmes; facilitating research and enquiry from community, students, academics, industry peers and media; providing advice to community for the protection of cultural material.

The Collections in our custody are:

Philatelic

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The Norfolk Island Philatelic Bureau is responsible for

Casual customers who will buy from us once they have received the bulletin that we release or been on our website and will send us their order.

Agent and Dealer requirements

Stamps are sent out after they are released and payment has been received.

Payment is accepted by Mastercard, Visacard, Bank Cheque, Personal Cheque, Cash and Money Order.

Foreign currencies attract bank fees of $10.00.

Contact Us

Norfolk Island Philatelic Bureau
Bicentennial Complex
NORFOLK ISLAND 2899
Norfolk Island Philatelic Bureau
PO Box 95
NORFOLK ISLAND 2899
ADD “via Australia” if you ordering from overseas

Phone: +6723 23344
           +6723 23705

Fax: +6723 23636

Email: norfolkislandstamps@stamps.gov.nf Website: http://www.stamps.gov.nf

Planning & Building

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Background:

To Be Advised

Resources:

To Be Advised

Contact Us

Planning & Building
New Military Barracks
NORFOLK ISLAND 2899
Ph: +6723 23595
Planning Officer
Jodie Brown
Email: jodie.brown@nirc.gov.nf
Building Inspections & Compliance Officer
Neil Boler
Email: neil.boler@nirc.gov.nf

Public Works

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Background

The Works Depot is a multi-functional department and is responsible for the construction and maintenance of Administration buildings (except within Kavha), quarry and weighbridge, the landing places at Kingston and Cascade, and also carries out arrangements for burials.

The Works Depot team is led by the Manager Public Works who is accountable to the Chief Executive Office.   Total staffing at the Works Depot consists of 14 full time officers and 6 contract officers.  The Works Depot is comprised of the following sections;

Hours of Operation

Monday to Friday - 7am to 3pm

Contact Us

Manager – Public Works
Works Depot
New Cascade Road
Norfolk Island   2899
 
Phone: +6723 22006  Ext 3  
Email: dcreek@admin.gov.nf  

 

Registry

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The office staff consists of the Registrar, Deputy-Registrar and Administrative Officer
- Lands who are responsible for the administrative and statutory functions of the Supreme Court, Court of Petty Sessions, Coroners Court, Mental Health Tribunal, Administrative Review Tribunal, Public Sector Remuneration Tribunal and Employment Tribunal. It also includes the registration of land titles, registration of births deaths and marriages, liquor licensing, motor vehicle registration and licensing, registration of legal practitioners and other miscellaneous registrations. It is also responsible for the administration of Commonwealth legislation under the Family Law Act 1975 (Cth), Administrative Appeals Tribunal Act 1975 (Cth) and the Marriage Act 1961 (Cth). Other duties include arranging for court reporting services for the Supreme Court, updating of the Official Survey with the Surveyor-General of New South Wales (who is also the Surveyor-General of Norfolk Island), arranging for land valuations with the State Valuation Service of the Department of Environment and Resource Management in Queensland and consultation with the Office of the Administrator and general enquiries. The Registry also provides for the electronic recording of proceedings in the lower court and the tribunals, as well as telephone and video conferencing which is available in the Court House. Photographic driver’s licenses and gun licenses are also issued from the Registry Office. There is also a program for the electronic recording of transactions under the Land Titles Act 1996.

Contact Us

Registry Office
New Military Barracks
Kingston
Norfolk Island   2899
Registry Office
Administration of Norfolk Island
Kingston
Norfolk Island 2899
Phone:  + 6723 23691 Fax: + 6723 23403
Email: registry@admin.gov.nf  

Tourism Accommodation Licensing

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Background

The Norfolk Island Regional Council’s Customer Care Team are responsible for the licencing of Tourist Accommodation properties.

Contact Us

Customer Care
Norfolk Island Regional Council
Telecom Building
Cascade Road
NORFOLK ISLAND 2899
Phone: +6723 22244  
Email: customercare@nirc.gov.nf  

Telecom

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Background

Norfolk Telecom provides the Norfolk Island community with carrier grade telecommunications services ensuring reliability and quality. Norfolk Telecom operates under the Norfolk Island Telecommunications Act 1992. Norfolk Telecom consists three work units, these being Telecom, Internet and Mobile.

The objectives and goals of Norfolk Telecom are:

The major elements of the Norfolk Telecom current services and infrastructure consist of:

Hours Of Operation

Telecom Technicians are available 7am - 3:30pm Monday to Friday

The Customer Care Team based at Telecom are available 9am to 4pm Monday to Friday

Contact Us

Norfolk Telecom
PO box 469
New Cascade Road
NORFOLK ISLAND 2899
Phone: +6723 22244 Fax: +6723 22499
Email: customercare@nirc.gov.nf Web: http://www.ni.net.nf

Waste and Environment

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Background:

To Be Advised

Resources:

To Be Advised

Contact Us

Waste and Environment
Ben Christian Drive
NORFOLK ISLAND 2899
Ph: +6723 22609
Email: wasteandenvironment@nirc.gov.nf  

Waste Management

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Background:

Managing wastes in isolated communities such as Norfolk Island poses significant challenges, as many of the conventional solutions used on the mainland are not feasible in this unique Island environment. Waste Management is coordinated at the island’s Waste Management Centre, which is a drop-off location for residents to take all their waste. Waste is deposited into separate chutes depending on the type of waste being deposited. The officers at the Centre process waste as follows:

Resources:

The Waste Management Centre currently has 4 officers, who use the following essential equipment in order to process waste:

The Centre also hires equipment and operators on a regular basis, including an excavator to clean the Headstone Tip.

Contact Us

Foreman, Waste Management Centre
Douglas Drive
NORFOLK ISLAND 2899
Ph: +6723 24090  
Email: msnell@wastemgt.gov.nf